Complaints Process
Learn about our straightforward complaints procedure and get your issue addressed efficiently. We value your feedback and strive to continuously improve our service.
Complaints Procedure
At 4th Dimension we take great pride in our service and trust you will not have any cause to complain, but if you do then you can be assured your concerns will be dealt with in a fair and impartial way.
The first step is for us to fully understand your complaint. Please either write in, email or call us so we can assist you right away:
- 4th Dimension Innovation Ltd
- Customer Relations
- Unit 5, Alpha Way
- Thorpe Business Park
- Egham
- Surrey
- TW20 8RZ
What happens next?
We will always do everything we possibly can to sort out the problem. If we cannot resolve your complaint straightaway, we’ll send you a written acknowledgement within five working days and keep you informed on our progress until your complaint has been resolved. Our regulator gives us a maximum timescale of eight weeks in which to resolve complaints, however we aim to resolve the majority of complaints long before then.
Not satisfied with our final response?
Should you remain unhappy with our final response, or if eight weeks have passed since you first raised the matter with us, you may have the option to refer the matter to the Financial Ombudsman Service (eligibility criteria apply).
About the Financial Ombudsman Service
4th Dimension is covered by the Financial Ombudsman Service who conduct a fully independent review and resolve individual complaints against financial services institutions in the UK. There is no cost to you for using their service. Is it important to note the Ombudsman will not consider a complaint until 4th Dimension has had the opportunity to address the complaint.
If you contact the Financial Ombudsman Service before you have received your final response, or before eight weeks has passed since you initially raised your concerns with us, they will refer you back to 4th Dimension to resolve your complaint. If you want the Financial Ombudsman Service to consider looking into your complaint, you must contact them within six months of the date of any final response letter issued.
The contact details for the Financial Ombudsman Service are:
- Write to: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
- Counter Fraud Investigation
Phone (free from landlines):
0800 0 234 567Phone (charged at a national rate):
0300 123 9 123Email:
[email protected]Website:
www.financial-ombudsman.org.ukHere to Help, Every Step of the Way.
Our customer support team is ready to assist you with any queries or concerns. Whether it's a question about your claim or the repair process, we're here to provide the guidance you need. Contact us today and let us take care of the rest.
Your Questions Answered
Our customer support team is ready to assist you with any queries or concerns. Whether it's a question about your claim or the repair process, we're here to provide the guidance you need. Find all the contact information for our teams right here, and let us take care of the rest.
You can submit your complaint by phone, email, or post. Contact details and preferred information to include are available on their website.
4th Dimension aims to resolve your complaint promptly. They'll acknowledge it within 5 working days and keep you updated on progress.
While there's no specific mention of a deadline, it's best to address issues promptly.
If unsatisfied, you can escalate your complaint to the Financial Ombudsman Service, an independent body.
4th Dimension's website outlines their complaints procedure in detail. You can find it by searching "4th Dimension Complaints Procedure".